Return policy

Return Policy

 

Cancellation

 

We accept order cancellations before the product is shipped or produced. If an order is cancelled, you will receive a full refund. We cannot cancel an order if the product has already been shipped out.

 

Returns

 

We accept product returns. Customers have the right to apply for a return within 14 days after receiving the product. For a return to be eligible, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged for shipping costs at most once (this includes returns); no restocking fee will be charged to consumers for returning a product.

 

Refunds

 

Once your return is received and inspected, we will email you a notification confirming receipt. We will also notify you whether your refund is approved or rejected. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or the original payment method within a certain number of days.

 

Late or Missing Refunds

 

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time for your refund to be officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you've done all this and still haven't received your refund, please contact us.

 

Please contact our customer service to get the return address.

 

If you have any questions or concerns, please feel free to contact us.

 

We would love to hear from you. You can contact us via:

 

- Company Name: Hong Kong Hongcheng Management Co., Limited

- Email: 

- Phone Number: 

- Address: